Return Policy

Effective Date:

Last Updated:

Introduction

At conditioninginst.world, we are committed to providing high-quality online painting and drawing courses. This Return Policy outlines our procedures for refunds and cancellations. Please read this policy carefully before enrolling in any course.

Refund Eligibility

We offer a satisfaction-based refund policy for our online courses under the following conditions:

14-Day Satisfaction Period

If you are not satisfied with your course enrollment, you may request a full refund within 14 days of your purchase date, provided that:

• You have accessed less than 25% of the course content
• You have not submitted more than two assignments for feedback
• You contact us within the 14-day period from enrollment

Technical Issues

If you experience persistent technical problems that prevent you from accessing course materials, and we are unable to resolve these issues within a reasonable timeframe, you may be eligible for a full refund regardless of the time elapsed since enrollment.

Non-Refundable Circumstances

Refunds will not be provided in the following situations:

• After the 14-day satisfaction period has expired and you have accessed more than 25% of the course content
• If you have violated our Terms of Use or engaged in prohibited conduct
• For courses purchased at a promotional or discounted rate, unless otherwise stated
• If you have already completed the course and received a certificate
• Change of mind after extensive use of course materials

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team via email at info@conditioninginst.world or by phone at +64 3 941 8999
2. Provide your enrollment details, including your name, email address, and course name
3. Explain the reason for your refund request
4. Allow up to 5 business days for our team to review your request

Refund Processing

If your refund request is approved:

• Refunds will be issued to the original payment method used during enrollment
• Processing typically takes 5-10 business days, depending on your financial institution
• You will receive confirmation via email once the refund has been processed
• Your access to course materials will be revoked upon refund approval

Course Cancellations by Conditioninginst

In the rare event that we need to cancel or discontinue a course, you will receive:

• Advance notice via email when possible
• A full refund of your course fees
• The option to transfer your enrollment to an alternative course of equal or lesser value
• Access to any materials you have already downloaded

Partial Refunds

Partial refunds are not typically offered. However, in exceptional circumstances, such as documented personal emergencies or significant course dissatisfaction after the standard refund period, we may consider a partial refund on a case-by-case basis.

Course Transfers

If you have enrolled in a course but would prefer to take a different one, we may accommodate course transfers within 30 days of enrollment, subject to:

• Availability of the desired course
• No additional fee for courses of equal value
• Payment of any price difference for higher-priced courses
• Limited access to the original course materials

Account Suspension

If your account is suspended due to violation of our Terms of Use, you will not be eligible for any refund. Course fees paid prior to suspension are non-refundable in such cases.

Lifetime Access

Our courses include lifetime access to materials, which means you can revisit lessons and resources at any time after enrollment. This flexible approach reduces the need for refunds, as you can learn at your own pace without time pressure.

Disputes

If you have a concern about a refund decision or wish to dispute any aspect of this policy, please contact us directly. We are committed to resolving issues fairly and will work with you to find a satisfactory solution.

If a resolution cannot be reached through direct communication, disputes may be subject to mediation or arbitration in accordance with New Zealand law.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your enrollment will govern your refund eligibility.

Contact Information

If you have questions about this Return Policy or need assistance with a refund request, please contact us:

Conditioninginst
53 Hereford Street, Christchurch 8011, New Zealand
Phone: +64 3 941 8999
Email: info@conditioninginst.world

Consumer Rights

This policy does not affect your statutory rights under New Zealand consumer protection laws, including the Consumer Guarantees Act 1993. If you believe our courses do not meet the quality standards required by law, you may have additional rights beyond this policy.

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